Our Commitment to Brokers

Assessing and managing risk is at the heart of what we do

We believe it is possible to improve on every aspect of the insurance lifecycle, and understanding where and how is the driving force behind our risk managed commercial products.

Take risk assessment. We have a team that works solely for the business, surveying at least 90% of cases we write either pre or post inception.*

Why does that matter? Because by assessing and managing risk, customers and brokers can make decisions that will protect and enhance profitable operations.

This is just one aspect of our commitment to brokers, helping them to win and retain business and create working relationships that stand the test of time.

And it encompasses claims too. In times of need, a customer’s experience of claims management is crucial and so we believe that our service should prove second to none.

It’s why we manage claims in-house, with a dedicated team of professionals and why our team has the ability to investigate & settle claims without unnecessarily burdening customers with excessive paperwork.

By keeping our offering flexible, fair and effective, we believe that you will benefit at every touch point.

*Between 01/01/2018 and 31/12/2018 Pen surveyed 90% pre and post inception cases