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Claims handling is the single most important aspect of an insurer’s service.
In its basic form insurance is a promise to make a payment to, or on behalf of, an insured if a covered event occurs. It is the ultimate test of an otherwise intangible product and rightly referred to as the shop window of an underwriting business.
Pen does not have a one size fits all approach to claims handling.
Our claims service is tailored to each of our products and the specialist needs of our clients.
We are pro-active and agile in our claims handling and our in house claim experts, together with our carefully selected service providers, embrace our commitment to providing a fast, fair and technically excellent service.
More than half of Pen’s teams hold delegated claims authorities from our Insurer partners and we have the in house expertise to handle not only the most complex, high value cases but also large numbers of volume driven claims. In fact, in the last 12 months we have managed over 34,000 claims.