Pen's Leadership Team

Joining Pen in 2015, Tom initially led our Specialty division before taking on the role of CUO in 2017 where he was responsible for underwriting, capacity management, pricing, analytics, risk & governance and claims across Pen. In 2020, Tom was named our CEO following a successful period of sustained growth and underwriting profitability. Before Pen, Tom held a number of senior positions at RSA including Director MGAs and Delegated Schemes, having joined them as a Graduate Trainee 25 years earlier.

A high profile leader with over 28 years’ experience, Jennifer joined Pen in 2015 to lead our Financial Lines division. Under Jen’s leadership, new product lines, like Cyber, were been added as she strengthened performance and profitability across the board. In 2020, Jen took on the role of CUO where she’s responsible for capacity management, claims and pricing & reserving across Pen.

Matthew joined Pen in September 2020 having been within the Gallagher group since December 2017. As Chief Operating Officer, he oversees the company’s overall operation across the division, with a strategic focus across a wide variety of areas including operating optimization, business scalability, service, technology, data and reporting, real estate, merger and acquisition integration, business continuity and leading on all strategic transformation projects.

Passionate about innovation and fearless in challenging accepted norms, Nick is responsible for business development across Pen’s portfolio. His role is focussed on three core strategic elements: mergers & acquisitions, the hiring of talent and expertise in new niche sector or product areas, and investing in innovation to underpin the expansion of Pen’s e-trade capabilities.

Sarah is our Chief Financial Officer and is responsible for all Finance activities across Pen. Sarah joined to Pen Executive in 2020 and supports the delivery of our strategy through strong financial controls and processes. A chartered accountant by profession, Sarah brings a wealth of corporate knowledge and 20 years of finance experience.

Steve was here at the start, when Pen was first established and has been part of the Executive team that's seen Pen grow to a £600m GWP business. Steve arrived at Pen after 30 years leading broking businesses and driving growth for major brokers. Having a senior executive who truly understands our customer makes Steve a vital part of our strategic direction. Steve is responsible for our Specialty businesses: Hazardous & Environmental Industries, Risk Managed Commercial, Pen SME, Motor Fleet, Construction and OAMPS hazardous Industries.

Adrian joined Pen in July 2016 and has over 25 years’ experience in professional and financial lines, including more than a decade in the cyber insurance arena. His experience encompasses a number of senior industry roles in the US at the forefront of the cyber sector, including Executive Vice President and Chief Underwriting Officer at Ridge Global, a cybersecurity firm founded and headed by former US Head of Homeland Security Tom Ridge.

Andrew is a Chartered Insurer and joined Pen in 2014 having worked at Lloyd’s for over 20 years. Specialising in delegated underwriting and portfolio management, Andrew’s roles at Pen have been as MD of Delegated Solutions, and now as MD of our SME & Household division, which also incorporates our home and commercial delegated businesses.

Nick is responsible for our newly formed Public Sector division, which encompasses Housing Associations, Parish Councils and London Property, as well as Education, Local Authorities under the RMP brand. Nick has more than 25 years' of commercial underwriting experience, and has spent more than 20 years within the Public Sector market both with RMP and in previous leadership roles.

Andrew brings over 25 years of HR experience to Pen. In this role, he is responsible for the people strategy across the Pen landscape, including culture and engagement, reward and incentivisation, performance management, recruitment and retention, succession and talent development.